Ordering Process

payment

We love making ice sculptures and we especially enjoy the reactions we get from our clients when we set them up!

If we could, we'd do them for free!

However...

We try here to answer all your questions about paying for your ice sculptures. Very soon though, someone will ask a very good question that we didn’t think of, and probably an obvious one too 🙄 That’s why websites are nice; we can update them.

why we take deposits

When you’re ordering your ice sculpture, we almost always need to get a deposit to confirm your order so that we can start designing and creating it. The deposit also ensures that we’ll be available for your event and that we’ve set aside time on our calendar for it. (And we’ll often invoice you or set up a contract prior to payment, see below.) When paying for your ice sculpture, it’s usually in 2 payments, the deposit and the balance.

At booking, we make a space for your sculpture(s) and your event on our calendar, we take it very seriously to ensure we’ll be there for your event and will provide the ice sculpture(s) that you’re expecting. (Our goal is to provide even MORE than you’re expecting!) So we take deposits so that we’re comfortable devoting a significant amount of time creating your sculptures and planning to set up and deliver them.

what’s your guarantee that we will provide your sculpture?

Especially for events that are some time in the future, we’ll usually set up contracts or send invoices that detail what we’ll be providing and when (and where too). This gives you a guarantee that we’ll provide the expected ice sculpture(s) and services.

Our reputation is also VERY important to us and we want you to tell others how happy you were with our ice art! So we always try to create the most spectacular ice sculptures that we can, subject to your budget and the requirements of the event, of course.

How we take payment

Over time, we’ve found that Credit Card via Square has been the easiest way to take payments and keep our customers comfortable with the payment process. But of course, you can always pay with a check (subject to certain limitations). Just let us know what works for you and usually we can quickly decide the best way to get payment taken care of. And please note, we always need to discuss your sculpture (via email, text, phone, etc.) before you send any money.

When is the balance due?

We often require the balance be paid before we deliver your sculpture. (This generally depends on the situation.) We do this for a variety of reasons, including that once we start sculpting your ice, there’s no going back. We put a lot of time and effort into creating our ice art, and if an event is canceled at the very last minute, we’re stuck with an ice sculpture that we can’t do anything with.

At the very latest, we require payment upon delivery of the sculpture. This is pretty much non-negotiable. We’d rather spend our time hanging out at 19˚F and making more sculptures than chasing money around.

Interested in our services? We’re here to help!

We want to know your needs exactly so that we can provide the perfect ice sculpture for your special event. Let us know what you want and we’ll do our best to help.